Privacy Policy
Plain-English Summary — Read This First
This section is plain language. The full legal terms govern in Sections 1–9.
This Policy covers the personal information Demo Shop Pty Ltd collects when you place an order on this store.
Demo Shop Pty Ltd is responsible for your order data — your name, delivery address, phone number, and order contents. This store's platform is built and maintained by our technology partner, FAQ (Pty) Ltd, but Demo Shop Pty Ltd decides how your order information is used.
Your account login is different. If you registered via the wider route62.fans network to shop across multiple stores, that account/login data is covered separately by the Network Portal's own Privacy Policy — not this page.
We don't store your card details — payment is processed by our payment gateway directly.
You have rights under POPIA — access, correction, deletion — and the right to complain to South Africa's Information Regulator at any time.
1. Definitions
- "Company", "we", "us", "our" — Demo Shop Pty Ltd, the Responsible Party (as defined by POPIA) for your order data on this store. This store's website and shop platform is built and maintained on our behalf by our technology partner, FAQ (Pty) Ltd.
- "Customer", "you" — Any person who places an order or otherwise provides personal information through this store.
- "Order Data" — Information collected to process, fulfil, and support your order — name, delivery/collection details, phone number, email, and order contents.
- "Network Portal" — route62.fans, the discovery portal this store is listed on. If you have a Network Portal account, your login and central account data are covered by the Network Portal's own Privacy Policy, not this page.
- POPIA — The Protection of Personal Information Act 4 of 2013 (South Africa).
2. What We Collect
- Order details — name, delivery or collection details, phone number, email address, and the products/services ordered.
- Payment confirmation — confirmation that payment succeeded, provided by our payment gateway. We do not receive or store your card number, CVV, or full banking details — those are held by the payment gateway, not by Demo Shop Pty Ltd.
- Communications — any messages you send us about your order (queries, return requests).
3. Why We Collect It
| Purpose | Lawful Basis (POPIA) |
|---|---|
| Processing and fulfilling your order | Performance of a contract with you |
| Responding to queries, returns, and complaints | Performance of a contract / legitimate interest |
| Complying with tax/record-keeping law | Legal obligation |
4. Who We Share It With
- Our payment gateway — to process your payment securely.
- Our courier or delivery partner — where you've chosen courier delivery, to complete delivery of your order.
- FAQ (Pty) Ltd, as technology partner — hosts and maintains the platform this store runs on, and provides operator-level (hosting) access to order data for platform support — FAQ does not use your order data for its own marketing.
We do not sell your personal information to third parties.
5. Cookies
This store uses essential cookies for your shopping cart, checkout session, and (if you're logged in) your account. If you're logged in via the shared Network Portal login, the Network Portal's own cookie and analytics practices also apply — see the Network Portal's Privacy Policy for detail on analytics/advertising cookies (Google Analytics, Meta Pixel).
6. How Long We Keep It
Order records are retained for 5 years in line with SARS record-keeping requirements. Other order-related communications are kept for as long as reasonably needed to resolve any related query, complaint, or dispute.
7. Your Rights Under POPIA
You have the right to access, correct, or request deletion of the order data we hold about you (subject to information we're legally required to keep, e.g. tax records), and the right to complain about how we've handled your information. See Section 8 for how to reach us, and your right to escalate to South Africa's Information Regulator at any time.
8. Information Officer & Complaints
Demo Shop Pty Ltd
266 Jan Van Riebeeck Road
Tel/Cell: 0828533779
Email: eddie@faq.co.za
If you're not satisfied with our response, you have the right to lodge a complaint directly with South Africa's Information Regulator:
The Information Regulator (South Africa)
Email: enquiries@inforegulator.org.za · inforegulator.org.za
9. Changes to This Policy
We may update this Policy from time to time. The version in force at the time of your order applies. The version and effective date at the top of this page reflect the most recent revision. This Policy covers your order from this store only — your use of the wider route62.fans discovery portal is covered separately by the Network Portal's own Privacy Policy.
Common Questions
These answers are derived from the sections above and are provided for ease of reference. The full clauses govern in all cases.
Who is responsible for my order data?
Demo Shop Pty Ltd. This store's platform is built and maintained by FAQ (Pty) Ltd as technology partner, but Demo Shop Pty Ltd decides how your order data is used and is who to contact about it.
Do you store my card details?
No. Payment is processed directly by our payment gateway. We only receive confirmation that payment succeeded.
Is this the same as the Network Portal's privacy policy?
No. This page covers your order from this specific store. Your account/login on the wider route62.fans portal is covered by the Network Portal's own Privacy Policy.
Who do I complain to if I'm not satisfied?
Start with Demo Shop Pty Ltd using the contact details in Section 8. You may also complain directly to South Africa's Information Regulator at any time.
Demo Shop Pty Ltd · demo.route62.online
Privacy Policy Version 1.1 — Effective 9 August 2026.
